Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 962 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
2. 2.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) chatting to others (d) calling at a fair time
7. 7.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
8. 8.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
9. 9.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) chatting to others (d) eating while talking
13. 13.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) saying thank you (d) speaking clearly
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) noting key details (d) shouting into the phone
16. 16.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) calling very late (d) speaking clearly
17. 17.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
21. 21.True or false: “noting key details” is a polite phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
23. 23.🔍 Which is the odd one out? (a) noting key details (b) chatting to others (c) calling very late (d) a noisy background
24. 24.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
27. 27.🔍 Which is the odd one out? (a) greeting first (b) chatting to others (c) not saying who you are (d) a noisy background
28. 28.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
30. 30.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) asking “Is now okay?” (d) chatting to others
33. 33.Which of these is a rude phone habit? (a) speaking clearly (b) stating why you called (c) saying thank you (d) hanging up suddenly
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) saying thank you (d) speaking clearly
35. 35.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
37. 37.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
38. 38.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) mumbling your name (d) eating while talking
39. 39.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) saying thank you
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit

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