Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 963 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
5. 5.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) eating while talking (d) saying your name
6. 6.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) hanging up suddenly (d) eating while talking
8. 8.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
11. 11.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) stating why you called (d) not saying who you are
14. 14.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a polite phone habit? (a) calling at a fair time (b) not saying who you are (c) eating while talking (d) chatting to others
16. 16.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
17. 17.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
18. 18.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
20. 20.True or false: “greeting first” is a polite phone habit. (a) False (b) True
21. 21.True or false: “noting key details” is a rude phone habit. (a) True (b) False
22. 22.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) greeting first (d) chatting to others
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
25. 25.Which of these is a polite phone habit? (a) saying thank you (b) hanging up suddenly (c) chatting to others (d) calling very late
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
34. 34.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) shouting into the phone (d) greeting first
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) hanging up suddenly (d) noting key details
39. 39.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) hanging up suddenly (d) shouting into the phone
40. 40.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False

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