Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 964 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) mumbling your name (d) shouting into the phone
3. 3.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
5. 5.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) eating while talking (d) a noisy background
7. 7.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
8. 8.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
9. 9.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
10. 10.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) hanging up suddenly (d) calling very late
12. 12.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
14. 14.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
15. 15.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) chatting to others (b) greeting first (c) not saying who you are (d) mumbling your name
18. 18.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) a noisy background (d) stating why you called
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
23. 23.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) eating while talking (d) hanging up suddenly
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
29. 29.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) speaking clearly (d) a noisy background
33. 33.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) asking “Is now okay?” (d) hanging up suddenly
34. 34.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
35. 35.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) calling very late (d) greeting first
36. 36.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) mumbling your name (d) saying thank you
37. 37.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) saying your name (d) asking “Is now okay?”
38. 38.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
40. 40.True or false: “saying your name” is a polite phone habit. (a) True (b) False

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