Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 965 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
4. 4.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) eating while talking (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) saying your name (d) stating why you called
6. 6.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
8. 8.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
9. 9.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
10. 10.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) saying your name (d) asking “Is now okay?”
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) a noisy background (c) saying your name (d) noting key details
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) asking “Is now okay?” (d) hanging up suddenly
13. 13.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) hanging up suddenly (d) greeting first
14. 14.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
15. 15.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) calling very late (d) asking “Is now okay?”
17. 17.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) calling very late (d) shouting into the phone
19. 19.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
20. 20.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
21. 21.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
22. 22.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) eating while talking (d) saying your name
24. 24.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) calling very late (d) eating while talking
25. 25.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
26. 26.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) eating while talking (c) a noisy background (d) saying your name
28. 28.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) mumbling your name (d) calling very late
32. 32.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) pretend to be them (d) hang up silently
33. 33.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) chatting to others (d) greeting first
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) hanging up suddenly (d) greeting first
39. 39.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “greeting first” is a polite phone habit. (a) True (b) False

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