Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 966 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) eating while talking (b) asking “Is now okay?” (c) not saying who you are (d) mumbling your name
3. 3.Which of these is a rude phone habit? (a) greeting first (b) asking “Is now okay?” (c) hanging up suddenly (d) stating why you called
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) chatting to others (d) stating why you called
5. 5.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
6. 6.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
7. 7.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
8. 8.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) greeting first (d) eating while talking
9. 9.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
11. 11.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) saying your name (d) chatting to others
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
16. 16.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) a noisy background (d) asking “Is now okay?”
17. 17.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) saying your name (d) stating why you called
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) mumbling your name (d) asking “Is now okay?”
20. 20.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
21. 21.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) calling very late (b) speaking clearly (c) shouting into the phone (d) chatting to others
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) noting key details (c) chatting to others (d) eating while talking
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) saying your name (d) shouting into the phone
27. 27.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) hanging up suddenly (d) greeting first
28. 28.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
29. 29.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
31. 31.True or false: “saying your name” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) mumbling your name (d) asking “Is now okay?”
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) asking “Is now okay?” (d) noting key details
38. 38.Which of these is a rude phone habit? (a) eating while talking (b) noting key details (c) saying your name (d) stating why you called
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
40. 40.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes

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