Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 967 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) chatting to others (d) saying your name
2. 2.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) saying thank you (d) calling at a fair time
3. 3.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
6. 6.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
7. 7.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) a noisy background (d) noting key details
8. 8.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) shouting into the phone (d) speaking clearly
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
10. 10.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) mumbling your name (d) calling very late
11. 11.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
12. 12.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
13. 13.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
14. 14.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) saying thank you (d) eating while talking
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) chatting to others (d) greeting first
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) mumbling your name (b) speaking clearly (c) saying your name (d) stating why you called
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
21. 21.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
22. 22.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) greeting first (d) calling very late
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) not saying who you are (d) stating why you called
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) calling at a fair time (d) mumbling your name
26. 26.True or false: “greeting first” is a rude phone habit. (a) True (b) False
27. 27.True or false: “noting key details” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) a noisy background (b) speaking clearly (c) eating while talking (d) hanging up suddenly
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) a noisy background (d) stating why you called
30. 30.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) asking “Is now okay?” (d) eating while talking
31. 31.Which of these is a rude phone habit? (a) saying thank you (b) asking “Is now okay?” (c) greeting first (d) hanging up suddenly
32. 32.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
38. 38.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
39. 39.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) greeting first (d) mumbling your name
40. 40.True or false: “saying thank you” is a polite phone habit. (a) True (b) False

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