Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 968 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) greeting first (b) not saying who you are (c) saying thank you (d) asking “Is now okay?”
2. 2.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
3. 3.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) saying your name (d) mumbling your name
5. 5.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
6. 6.Which of these is a rude phone habit? (a) greeting first (b) saying your name (c) calling at a fair time (d) calling very late
7. 7.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “saying your name” is a rude phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) a noisy background (d) noting key details
15. 15.True or false: “calling very late” is a polite phone habit. (a) False (b) True
16. 16.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) calling very late (d) not saying who you are
19. 19.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) a noisy background (d) hanging up suddenly
21. 21.Which of these is a polite phone habit? (a) a noisy background (b) calling at a fair time (c) shouting into the phone (d) calling very late
22. 22.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) speaking clearly (d) a noisy background
23. 23.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
25. 25.True or false: “noting key details” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) eating while talking (d) hanging up suddenly
28. 28.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
29. 29.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) hanging up suddenly (d) noting key details
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
33. 33.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
36. 36.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
38. 38.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
39. 39.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) hanging up suddenly (d) eating while talking
40. 40.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) greeting first (d) speaking clearly

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