Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 969 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) a noisy background (d) calling very late
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) shouting into the phone (d) speaking clearly
4. 4.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) hanging up suddenly
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) shout at them (d) hang up silently
8. 8.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
9. 9.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) hanging up suddenly (d) mumbling your name
10. 10.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
11. 11.True or false: “noting key details” is a rude phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) chatting to others (c) not saying who you are (d) calling very late
14. 14.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
15. 15.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
16. 16.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) saying your name (b) noting key details (c) chatting to others (d) asking “Is now okay?”
20. 20.Which of these is a polite phone habit? (a) stating why you called (b) not saying who you are (c) shouting into the phone (d) calling very late
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) calling at a fair time (d) eating while talking
22. 22.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
24. 24.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) eating while talking (d) stating why you called
27. 27.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) saying thank you (d) calling very late
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
29. 29.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
30. 30.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) hanging up suddenly
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “saying your name” is a rude phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) saying your name (d) speaking clearly
34. 34.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) mumbling your name (c) greeting first (d) eating while talking
37. 37.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
39. 39.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) shouting into the phone (d) a noisy background
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students