Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 970 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) mumbling your name (d) asking “Is now okay?”
5. 5.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) shouting into the phone (d) a noisy background
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) noting key details (d) calling very late
10. 10.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
11. 11.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
12. 12.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) calling very late (d) calling at a fair time
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
16. 16.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
19. 19.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
20. 20.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.Which of these is a rude phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) stating why you called (d) saying your name
23. 23.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
24. 24.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
26. 26.True or false: “calling very late” is a rude phone habit. (a) True (b) False
27. 27.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
30. 30.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
31. 31.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
32. 32.True or false: “saying your name” is a polite phone habit. (a) False (b) True
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) saying thank you (d) speaking clearly
35. 35.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) greeting first (d) not saying who you are
36. 36.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “greeting first” is a polite phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
40. 40.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question

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