Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 98 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to waste time (d) to end the call
3. 3.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) calling at a fair time (d) not saying who you are
4. 4.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) noting key details (d) shouting into the phone
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) calling at a fair time (d) stating why you called
6. 6.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) greeting first (d) calling at a fair time
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) not saying who you are (d) eating while talking
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
12. 12.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) not saying who you are (d) mumbling your name
15. 15.Which of these is a rude phone habit? (a) chatting to others (b) asking “Is now okay?” (c) saying your name (d) greeting first
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
18. 18.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
20. 20.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
21. 21.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) a noisy background (d) greeting first
22. 22.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
25. 25.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) stating why you called (d) calling very late
28. 28.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) calling very late (d) saying thank you
29. 29.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) saying your name (d) eating while talking
31. 31.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) speaking clearly (d) mumbling your name
32. 32.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) stating why you called (d) eating while talking
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) calling at a fair time (d) saying your name
34. 34.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) chatting to others (d) a noisy background
35. 35.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
36. 36.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) speaking clearly (d) asking “Is now okay?”
37. 37.True or false: “greeting first” is a polite phone habit. (a) True (b) False
38. 38.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students