Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 971 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
2. 2.True or false: “saying your name” is a polite phone habit. (a) True (b) False
3. 3.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) calling very late (d) noting key details
4. 4.📞 The person you want is not available. What is best? (a) leave a short message (b) hang up angrily (c) shout at the caller (d) call ten times
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
6. 6.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) noting key details (d) chatting to others
7. 7.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) stating why you called (b) shouting into the phone (c) greeting first (d) asking “Is now okay?”
9. 9.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) asking “Is now okay?” (d) noting key details
10. 10.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) saying your name (d) not saying who you are
12. 12.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) eating while talking (d) saying your name
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
15. 15.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) greeting first (d) a noisy background
16. 16.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) saying thank you (d) eating while talking
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) speaking clearly (d) mumbling your name
18. 18.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) a noisy background (c) greeting first (d) asking “Is now okay?”
20. 20.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) shouting into the phone (d) greeting first
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
24. 24.True or false: “calling very late” is a polite phone habit. (a) True (b) False
25. 25.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) hanging up suddenly (d) speaking clearly
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.🔍 Which is the odd one out? (a) hanging up suddenly (b) a noisy background (c) shouting into the phone (d) greeting first
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) asking “Is now okay?” (c) hanging up suddenly (d) mumbling your name
29. 29.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
30. 30.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) noting key details (d) chatting to others
32. 32.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
34. 34.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
37. 37.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students