Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 972 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
2. 2.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) mumbling your name (d) a noisy background
3. 3.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
4. 4.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
5. 5.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) shouting into the phone (d) hanging up suddenly
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) not saying who you are (d) hanging up suddenly
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) noting key details (d) greeting first
9. 9.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) a noisy background (d) saying your name
10. 10.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off
11. 11.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) asking “Is now okay?” (d) speaking clearly
12. 12.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
14. 14.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) asking “Is now okay?” (d) chatting to others
15. 15.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) shouting into the phone (d) calling at a fair time
16. 16.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
17. 17.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
18. 18.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) greeting first (d) not saying who you are
19. 19.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
20. 20.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
21. 21.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) hanging up suddenly (d) speaking clearly
23. 23.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) noting key details (d) eating while talking
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
25. 25.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
26. 26.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
30. 30.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
34. 34.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
35. 35.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) eating while talking (d) greeting first
36. 36.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
38. 38.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) shouting into the phone (d) saying your name
39. 39.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) a noisy background (d) speaking clearly
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False

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