Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 973 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
2. 2.True or false: “noting key details” is a polite phone habit. (a) True (b) False
3. 3.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
4. 4.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
5. 5.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
6. 6.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
7. 7.Which of these is a rude phone habit? (a) stating why you called (b) eating while talking (c) speaking clearly (d) calling at a fair time
8. 8.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
9. 9.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
10. 10.True or false: “saying your name” is a rude phone habit. (a) False (b) True
11. 11.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “saying your name” is a polite phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
18. 18.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
19. 19.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) saying your name (d) not saying who you are
20. 20.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) hanging up suddenly (d) calling at a fair time
21. 21.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) hanging up suddenly (d) a noisy background
22. 22.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) speaking clearly (d) hanging up suddenly
23. 23.🔍 Which is the odd one out? (a) mumbling your name (b) noting key details (c) chatting to others (d) not saying who you are
24. 24.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
25. 25.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) eating while talking (d) noting key details
26. 26.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) stating why you called (d) calling at a fair time
29. 29.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) greeting first (d) shouting into the phone
30. 30.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
31. 31.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) chatting to others (d) stating why you called
32. 32.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) asking “Is now okay?” (d) stating why you called
33. 33.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
35. 35.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) greeting first (d) noting key details
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
37. 37.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
38. 38.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
39. 39.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit

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