Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 974 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
2. 2.Which of these is a rude phone habit? (a) shouting into the phone (b) greeting first (c) stating why you called (d) noting key details
3. 3.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
6. 6.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) speaking clearly (c) a noisy background (d) mumbling your name
9. 9.True or false: “calling very late” is a rude phone habit. (a) False (b) True
10. 10.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) greeting first (d) stating why you called
11. 11.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
12. 12.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) hanging up suddenly (d) asking “Is now okay?”
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
15. 15.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) a noisy background (d) mumbling your name
19. 19.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) saying your name (d) shouting into the phone
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
26. 26.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) chatting to others (d) noting key details
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) not saying who you are (d) speaking clearly
28. 28.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
29. 29.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
30. 30.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
33. 33.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
34. 34.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
35. 35.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
36. 36.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) calling very late (d) saying your name
37. 37.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
38. 38.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) asking “Is now okay?” (c) calling very late (d) mumbling your name
40. 40.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) speaking clearly (d) eating while talking

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