Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 975 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
3. 3.🔍 Which is the odd one out? (a) mumbling your name (b) a noisy background (c) stating why you called (d) not saying who you are
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) saying your name (d) asking “Is now okay?”
5. 5.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
6. 6.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) not saying who you are (d) mumbling your name
7. 7.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) saying thank you (d) saying your name
9. 9.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
11. 11.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
12. 12.Which of these is a rude phone habit? (a) saying thank you (b) eating while talking (c) stating why you called (d) asking “Is now okay?”
13. 13.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) a noisy background (d) speaking clearly
16. 16.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) greeting first (d) not saying who you are
19. 19.True or false: “saying your name” is a rude phone habit. (a) True (b) False
20. 20.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
21. 21.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) eating while talking (d) shouting into the phone
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) noting key details (d) chatting to others
24. 24.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
27. 27.True or false: “noting key details” is a polite phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) asking “Is now okay?” (d) hanging up suddenly
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) shouting into the phone (d) mumbling your name
30. 30.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
32. 32.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
33. 33.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) noting key details (d) greeting first
34. 34.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) calling very late (d) greeting first
35. 35.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) noting key details (d) eating while talking
36. 36.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) calling at a fair time (d) noting key details
37. 37.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) mumbling your name (d) saying your name
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
39. 39.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer

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