Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 976 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) not saying who you are (d) calling at a fair time
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) mumbling your name (d) eating while talking
4. 4.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) stating why you called (d) eating while talking
5. 5.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
7. 7.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
8. 8.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) saying thank you (d) not saying who you are
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
12. 12.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
13. 13.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) greeting first (d) stating why you called
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) saying thank you (d) calling very late
17. 17.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) calling at a fair time (d) shouting into the phone
18. 18.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
22. 22.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) asking “Is now okay?” (d) speaking clearly
23. 23.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) calling very late (d) not saying who you are
24. 24.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) not saying who you are (d) noting key details
25. 25.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
28. 28.True or false: “noting key details” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) greeting first (d) mumbling your name
30. 30.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
33. 33.Which of these is a polite phone habit? (a) shouting into the phone (b) speaking clearly (c) not saying who you are (d) calling very late
34. 34.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) noting key details (d) hanging up suddenly
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) eating while talking (d) calling very late
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) chatting to others (d) shouting into the phone
37. 37.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
38. 38.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
39. 39.True or false: “saying your name” is a polite phone habit. (a) True (b) False
40. 40.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True

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