Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 977 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) hanging up suddenly (d) speaking clearly
3. 3.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “calling very late” is a rude phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
8. 8.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
9. 9.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
11. 11.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) on a holiday (d) late at night
12. 12.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) noting key details (d) eating while talking
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
18. 18.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) saying thank you (d) calling very late
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
22. 22.Which of these is a rude phone habit? (a) not saying who you are (b) saying thank you (c) saying your name (d) calling at a fair time
23. 23.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
24. 24.True or false: “noting key details” is a rude phone habit. (a) True (b) False
25. 25.True or false: “greeting first” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) saying your name (d) mumbling your name
27. 27.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) calling at a fair time (d) mumbling your name
28. 28.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) speaking clearly (d) stating why you called
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) a noisy background (d) greeting first
31. 31.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
32. 32.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
34. 34.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
35. 35.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) calling very late (d) hanging up suddenly
36. 36.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) greeting first
38. 38.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) eating while talking (d) saying thank you
40. 40.True or false: “a noisy background” is a polite phone habit. (a) True (b) False

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