Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 978 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) calling at a fair time (d) shouting into the phone
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) eating while talking (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) saying your name (d) calling at a fair time
6. 6.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) noting key details (b) hanging up suddenly (c) not saying who you are (d) eating while talking
8. 8.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
9. 9.True or false: “noting key details” is a polite phone habit. (a) False (b) True
10. 10.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
11. 11.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) chatting to others (d) saying your name
12. 12.🔍 Which is the odd one out? (a) shouting into the phone (b) noting key details (c) not saying who you are (d) eating while talking
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) asking “Is now okay?” (c) shouting into the phone (d) calling very late
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) chatting to others (d) calling very late
16. 16.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
17. 17.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
18. 18.True or false: “noting key details” is a rude phone habit. (a) True (b) False
19. 19.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) greeting first (d) asking “Is now okay?”
20. 20.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) eating while talking (d) greeting first
22. 22.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) asking “Is now okay?” (d) saying your name
23. 23.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) not saying who you are (d) asking “Is now okay?”
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) not saying who you are (d) calling at a fair time
26. 26.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) calling very late (d) stating why you called
27. 27.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
29. 29.True or false: “saying your name” is a polite phone habit. (a) True (b) False
30. 30.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) shouting into the phone (d) speaking clearly
32. 32.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) a noisy background (d) speaking clearly
34. 34.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
36. 36.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
37. 37.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) the TV on (c) loud music (d) a snack
38. 38.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
39. 39.True or false: “greeting first” is a rude phone habit. (a) False (b) True
40. 40.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False

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