Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 979 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) during working hours (d) on a holiday
2. 2.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) a noisy background (d) greeting first
3. 3.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
4. 4.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) speaking clearly (d) calling at a fair time
5. 5.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) chatting to others (d) saying thank you
6. 6.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) greeting first
7. 7.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) stating why you called (d) greeting first
8. 8.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) mumbling your name (d) calling very late
9. 9.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
10. 10.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) a noisy background (d) asking “Is now okay?”
11. 11.🔍 Which is the odd one out? (a) hanging up suddenly (b) not saying who you are (c) a noisy background (d) noting key details
12. 12.🔍 Which is the odd one out? (a) greeting first (b) noting key details (c) shouting into the phone (d) saying your name
13. 13.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) stating why you called (d) not saying who you are
15. 15.Which of these is a rude phone habit? (a) a noisy background (b) saying thank you (c) calling at a fair time (d) stating why you called
16. 16.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) a noisy background (d) calling very late
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) stating why you called (d) eating while talking
21. 21.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
22. 22.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) a noisy background (d) noting key details
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) not saying who you are (d) speaking clearly
28. 28.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) shouting into the phone (d) speaking clearly
29. 29.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
30. 30.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) saying your name (b) calling very late (c) eating while talking (d) hanging up suddenly
32. 32.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) calling very late (d) calling at a fair time
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
37. 37.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
38. 38.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
39. 39.Which of these is a rude phone habit? (a) saying your name (b) hanging up suddenly (c) stating why you called (d) speaking clearly
40. 40.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling

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