Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 99 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) a noisy background (d) asking “Is now okay?”
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
10. 10.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
11. 11.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) saying your name (d) calling very late
12. 12.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
13. 13.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) mumbling your name (d) not saying who you are
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) hanging up suddenly (c) calling very late (d) chatting to others
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
18. 18.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
19. 19.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
20. 20.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) calling very late (d) hanging up suddenly
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
24. 24.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
25. 25.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) saying your name (d) speaking clearly
26. 26.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) noting key details (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
30. 30.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
31. 31.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) speaking clearly (d) greeting first
33. 33.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
34. 34.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
35. 35.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) saying your name (d) calling at a fair time
36. 36.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) mumbling your name (d) saying thank you
37. 37.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
38. 38.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer

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