Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 982 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) speaking clearly (b) calling very late (c) a noisy background (d) shouting into the phone
2. 2.Which of these is a polite phone habit? (a) eating while talking (b) stating why you called (c) chatting to others (d) a noisy background
3. 3.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
5. 5.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
6. 6.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
7. 7.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) eating while talking (d) calling at a fair time
8. 8.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) speaking clearly (d) eating while talking
9. 9.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
10. 10.True or false: “greeting first” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) saying your name (b) hanging up suddenly (c) calling very late (d) a noisy background
12. 12.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.True or false: “greeting first” is a rude phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
18. 18.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
19. 19.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) a noisy background (d) chatting to others
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
23. 23.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) noting key details (d) shouting into the phone
24. 24.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
26. 26.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
27. 27.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
29. 29.Which of these is a rude phone habit? (a) eating while talking (b) noting key details (c) greeting first (d) stating why you called
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) chatting to others (d) not saying who you are
31. 31.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) not saying who you are (d) eating while talking
32. 32.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) greeting first (d) a noisy background
33. 33.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) eating while talking (d) greeting first
34. 34.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
35. 35.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) speaking clearly (d) shouting into the phone
39. 39.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye

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