Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 983 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
2. 2.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) eating while talking (d) hanging up suddenly
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
4. 4.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) noting key details (d) greeting first
5. 5.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
6. 6.Which of these is a rude phone habit? (a) calling very late (b) asking “Is now okay?” (c) noting key details (d) greeting first
7. 7.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
8. 8.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
9. 9.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
10. 10.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) eating while talking (d) mumbling your name
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) calling very late (d) a noisy background
12. 12.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) hanging up suddenly (d) mumbling your name
13. 13.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a rude phone habit? (a) speaking clearly (b) shouting into the phone (c) asking “Is now okay?” (d) calling at a fair time
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) saying your name (d) chatting to others
17. 17.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) a noisy background (d) hanging up suddenly
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) noting key details (d) saying thank you
20. 20.🔍 Which is the odd one out? (a) a noisy background (b) mumbling your name (c) asking “Is now okay?” (d) not saying who you are
21. 21.True or false: “calling very late” is a rude phone habit. (a) True (b) False
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
23. 23.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
24. 24.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
25. 25.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
27. 27.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
29. 29.🔍 Which is the odd one out? (a) mumbling your name (b) calling at a fair time (c) eating while talking (d) a noisy background
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) not saying who you are (d) mumbling your name
31. 31.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
33. 33.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) noting key details (d) speaking clearly
34. 34.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
35. 35.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
36. 36.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
37. 37.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) hanging up suddenly (d) greeting first
38. 38.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) stating why you called (d) not saying who you are
39. 39.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
40. 40.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit

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