Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 984 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
2. 2.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
3. 3.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) hanging up suddenly (d) shouting into the phone
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) mumbling your name (c) speaking clearly (d) noting key details
7. 7.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) eating while talking (d) speaking clearly
8. 8.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) a noisy background (d) saying thank you
9. 9.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
10. 10.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) asking “Is now okay?” (d) hanging up suddenly
12. 12.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “saying your name” is a rude phone habit. (a) True (b) False
15. 15.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
16. 16.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) calling very late (d) saying thank you
20. 20.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) not saying who you are (d) chatting to others
21. 21.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) calling very late (d) greeting first
22. 22.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
23. 23.True or false: “calling very late” is a polite phone habit. (a) True (b) False
24. 24.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) calling very late (d) mumbling your name
25. 25.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) a noisy background (d) noting key details
26. 26.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) tell them politely (c) hang up silently (d) shout at them
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
28. 28.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) speaking clearly (d) not saying who you are
29. 29.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) saying thank you (d) stating why you called
31. 31.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
36. 36.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
37. 37.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
40. 40.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) noting key details (d) greeting first

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