Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 985 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
2. 2.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) a noisy background (d) hanging up suddenly
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) chatting to others (c) noting key details (d) saying thank you
5. 5.Which of these is a polite phone habit? (a) calling at a fair time (b) chatting to others (c) shouting into the phone (d) calling very late
6. 6.🔍 Which is the odd one out? (a) calling very late (b) hanging up suddenly (c) saying your name (d) a noisy background
7. 7.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) calling very late (d) hanging up suddenly
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
9. 9.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) calling very late (d) greeting first
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
14. 14.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) calling very late (d) asking “Is now okay?”
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to waste time (d) to sound bored
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
20. 20.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
21. 21.Which of these is a rude phone habit? (a) not saying who you are (b) greeting first (c) saying your name (d) asking “Is now okay?”
22. 22.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) leave a short message (d) shout at the caller
23. 23.🔍 Which is the odd one out? (a) mumbling your name (b) stating why you called (c) calling at a fair time (d) greeting first
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
26. 26.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) noting key details (d) saying your name
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) greeting first (d) calling very late
28. 28.Which of these is a rude phone habit? (a) calling very late (b) calling at a fair time (c) greeting first (d) saying thank you
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) eating while talking (d) not saying who you are
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
32. 32.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) stating why you called (d) noting key details
34. 34.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) on a holiday (d) late at night
35. 35.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) greeting first (d) calling at a fair time
37. 37.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
38. 38.True or false: “saying your name” is a polite phone habit. (a) True (b) False
39. 39.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
40. 40.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit

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