Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 986 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
2. 2.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) calling at a fair time (d) hanging up suddenly
3. 3.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) not saying who you are (c) calling very late (d) greeting first
5. 5.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) speaking clearly (d) chatting to others
6. 6.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) chatting to others (d) calling at a fair time
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling very late (c) greeting first (d) noting key details
9. 9.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
10. 10.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
11. 11.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
14. 14.Which of these is a rude phone habit? (a) speaking clearly (b) mumbling your name (c) asking “Is now okay?” (d) calling at a fair time
15. 15.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying thank you (d) eating while talking
16. 16.Which of these is a rude phone habit? (a) speaking clearly (b) calling at a fair time (c) chatting to others (d) stating why you called
17. 17.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
18. 18.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
19. 19.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
21. 21.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) stating why you called (d) greeting first
22. 22.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) calling very late (d) saying thank you
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
26. 26.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
27. 27.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
28. 28.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) calling very late (b) shouting into the phone (c) saying thank you (d) not saying who you are
30. 30.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) hanging up suddenly (d) asking “Is now okay?”
32. 32.🔍 Which is the odd one out? (a) noting key details (b) greeting first (c) stating why you called (d) not saying who you are
33. 33.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) a noisy background (d) noting key details
34. 34.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) stating why you called (d) shouting into the phone
35. 35.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
36. 36.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
37. 37.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) shout at them (d) tell them politely
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.Which of these is a polite phone habit? (a) shouting into the phone (b) greeting first (c) chatting to others (d) eating while talking
40. 40.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students