Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 987 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
2. 2.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) saying your name (d) hanging up suddenly
6. 6.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
9. 9.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
10. 10.🔍 Which is the odd one out? (a) calling very late (b) mumbling your name (c) hanging up suddenly (d) speaking clearly
11. 11.🔍 Which is the odd one out? (a) saying thank you (b) not saying who you are (c) greeting first (d) asking “Is now okay?”
12. 12.🔍 Which is the odd one out? (a) eating while talking (b) not saying who you are (c) mumbling your name (d) calling at a fair time
13. 13.Which of these is a polite phone habit? (a) noting key details (b) eating while talking (c) hanging up suddenly (d) chatting to others
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) stating why you called (b) calling very late (c) saying your name (d) calling at a fair time
16. 16.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
17. 17.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) “Tell me the fees.” (d) a greeting and your name
20. 20.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) calling at a fair time (d) hanging up suddenly
21. 21.Which of these is a rude phone habit? (a) noting key details (b) calling very late (c) saying thank you (d) saying your name
22. 22.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) asking “Is now okay?” (d) hanging up suddenly
23. 23.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) hanging up suddenly (d) mumbling your name
24. 24.True or false: “greeting first” is a polite phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
26. 26.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) asking “Is now okay?” (d) calling at a fair time
29. 29.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) late at night (d) during working hours
30. 30.True or false: “greeting first” is a rude phone habit. (a) True (b) False
31. 31.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) stating why you called (d) eating while talking
37. 37.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
39. 39.🔍 Which is the odd one out? (a) chatting to others (b) hanging up suddenly (c) calling very late (d) saying your name
40. 40.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question

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