Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 988 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) shouting into the phone (d) calling at a fair time
5. 5.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
6. 6.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) on a holiday (d) during working hours
7. 7.True or false: “saying your name” is a rude phone habit. (a) False (b) True
8. 8.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) not saying who you are (d) stating why you called
9. 9.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) hanging up suddenly (d) calling at a fair time
10. 10.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) saying thank you (d) hanging up suddenly
16. 16.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a rude phone habit? (a) saying thank you (b) not saying who you are (c) greeting first (d) speaking clearly
18. 18.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) saying thank you (d) calling very late
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
20. 20.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) calling at a fair time (d) chatting to others
21. 21.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) speaking clearly (d) mumbling your name
22. 22.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) eating while talking (d) calling very late
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.Which of these is a polite phone habit? (a) saying your name (b) not saying who you are (c) chatting to others (d) calling very late
26. 26.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
27. 27.True or false: “noting key details” is a rude phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) chatting to others (d) asking “Is now okay?”
29. 29.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
30. 30.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
31. 31.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) a noisy background (d) mumbling your name
33. 33.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
34. 34.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) not saying who you are (d) stating why you called
39. 39.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
40. 40.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students