Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 989 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
2. 2.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
3. 3.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) greeting first (d) not saying who you are
4. 4.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
5. 5.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) saying thank you (d) not saying who you are
6. 6.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) not saying who you are (d) mumbling your name
7. 7.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) stating why you called (d) calling at a fair time
8. 8.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
10. 10.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.🔍 Which is the odd one out? (a) mumbling your name (b) calling very late (c) saying your name (d) not saying who you are
13. 13.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
14. 14.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
16. 16.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) shouting into the phone (d) asking “Is now okay?”
18. 18.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
19. 19.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) saying thank you (d) eating while talking
21. 21.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) speaking clearly (d) saying thank you
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
24. 24.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) greeting first (b) not saying who you are (c) shouting into the phone (d) mumbling your name
26. 26.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
28. 28.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
29. 29.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
30. 30.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
32. 32.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) saying thank you (d) mumbling your name
33. 33.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) calling very late (d) noting key details
34. 34.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) eating while talking (d) greeting first
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
38. 38.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
39. 39.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) saying your name (d) calling at a fair time
40. 40.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) stating why you called (d) a noisy background

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