Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 990 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
2. 2.Which of these is a polite phone habit? (a) chatting to others (b) saying your name (c) mumbling your name (d) calling very late
3. 3.True or false: “calling very late” is a polite phone habit. (a) True (b) False
4. 4.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) saying your name (d) greeting first
5. 5.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
6. 6.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
7. 7.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) chatting to others (d) mumbling your name
9. 9.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) saying your name (d) calling at a fair time
14. 14.Which of these is a rude phone habit? (a) noting key details (b) speaking clearly (c) saying thank you (d) hanging up suddenly
15. 15.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) hanging up suddenly (d) calling very late
16. 16.True or false: “saying your name” is a polite phone habit. (a) True (b) False
17. 17.Which of these is a rude phone habit? (a) a noisy background (b) stating why you called (c) noting key details (d) calling at a fair time
18. 18.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) noting key details (d) shouting into the phone
19. 19.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) saying thank you (d) mumbling your name
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) calling very late (d) stating why you called
21. 21.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) set a fun ringtone (d) kept it loud
22. 22.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) noting key details (d) saying thank you
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) pretend to be them (c) tell them politely (d) shout at them
26. 26.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
28. 28.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) calling very late (d) not saying who you are
30. 30.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
31. 31.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
32. 32.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) speaking clearly (d) calling very late
33. 33.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) calling very late (b) speaking clearly (c) greeting first (d) saying thank you
35. 35.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) saying thank you (d) chatting to others
37. 37.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) a noisy background (d) shouting into the phone
38. 38.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
40. 40.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit

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