Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 991 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
2. 2.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
6. 6.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) eating while talking (d) chatting to others
7. 7.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) calling at a fair time (d) calling very late
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) greeting first (d) hanging up suddenly
11. 11.🔍 Which is the odd one out? (a) a noisy background (b) noting key details (c) eating while talking (d) chatting to others
12. 12.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) a noisy background (d) speaking clearly
13. 13.Which of these is a polite phone habit? (a) stating why you called (b) calling very late (c) not saying who you are (d) eating while talking
14. 14.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) calling at a fair time (d) saying your name
16. 16.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
18. 18.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
19. 19.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) calling very late (d) stating why you called
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
22. 22.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) shout at them (d) pretend to be them
23. 23.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) hanging up suddenly (d) stating why you called
24. 24.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
25. 25.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) a noisy background (d) saying your name
29. 29.🔍 Which is the odd one out? (a) greeting first (b) asking “Is now okay?” (c) saying your name (d) shouting into the phone
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) chatting to others (d) shouting into the phone
31. 31.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
32. 32.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) mumbling your name (d) greeting first
33. 33.True or false: “greeting first” is a polite phone habit. (a) False (b) True
34. 34.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
35. 35.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
38. 38.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) speaking clearly (d) shouting into the phone
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) hanging up suddenly (d) saying your name
40. 40.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”

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