Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 992 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
2. 2.True or false: “saying your name” is a rude phone habit. (a) True (b) False
3. 3.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
4. 4.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
5. 5.True or false: “greeting first” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) saying thank you (d) hanging up suddenly
9. 9.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
11. 11.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
12. 12.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
18. 18.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) shouting into the phone (d) greeting first
19. 19.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) asking “Is now okay?” (d) calling very late
21. 21.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) saying your name (d) stating why you called
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
24. 24.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) speaking clearly (d) shouting into the phone
25. 25.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) asking “Is now okay?” (d) calling very late
28. 28.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) noting key details (d) asking “Is now okay?”
29. 29.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
30. 30.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) speaking clearly (d) calling very late
31. 31.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) shouting into the phone (d) hanging up suddenly
32. 32.Which of these is a rude phone habit? (a) a noisy background (b) asking “Is now okay?” (c) calling at a fair time (d) speaking clearly
33. 33.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) asking “Is now okay?” (d) shouting into the phone
35. 35.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) saying your name (d) not saying who you are
36. 36.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
37. 37.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
39. 39.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) eating while talking (d) speaking clearly
40. 40.Which of these is a polite phone habit? (a) stating why you called (b) shouting into the phone (c) a noisy background (d) eating while talking

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