Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 993 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
2. 2.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
3. 3.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
7. 7.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
8. 8.Which of these is a polite phone habit? (a) mumbling your name (b) hanging up suddenly (c) eating while talking (d) greeting first
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) saying your name (d) noting key details
12. 12.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
13. 13.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
14. 14.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) greeting first (d) calling very late
15. 15.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
16. 16.True or false: “greeting first” is a rude phone habit. (a) False (b) True
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
18. 18.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
19. 19.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) chatting to others (d) shouting into the phone
21. 21.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
22. 22.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) calling very late (c) hanging up suddenly (d) chatting to others
23. 23.Which of these is a rude phone habit? (a) calling at a fair time (b) stating why you called (c) calling very late (d) saying thank you
24. 24.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) mumbling your name (d) calling very late
25. 25.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
29. 29.Which of these is a polite phone habit? (a) a noisy background (b) eating while talking (c) hanging up suddenly (d) speaking clearly
30. 30.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) eating while talking (d) calling at a fair time
31. 31.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “calling very late” is a polite phone habit. (a) True (b) False
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
36. 36.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
37. 37.Which of these is a rude phone habit? (a) chatting to others (b) speaking clearly (c) stating why you called (d) greeting first
38. 38.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
39. 39.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) speaking clearly (d) eating while talking
40. 40.Which of these is a rude phone habit? (a) speaking clearly (b) saying your name (c) a noisy background (d) calling at a fair time

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