Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 994 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
2. 2.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
4. 4.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
5. 5.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a polite phone habit? (a) shouting into the phone (b) chatting to others (c) saying your name (d) not saying who you are
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) speaking clearly (d) not saying who you are
10. 10.True or false: “saying your name” is a rude phone habit. (a) False (b) True
11. 11.Which of these is a rude phone habit? (a) calling very late (b) noting key details (c) speaking clearly (d) greeting first
12. 12.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) eating while talking (d) not saying who you are
13. 13.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) chatting to others (d) asking “Is now okay?”
14. 14.Which of these is a rude phone habit? (a) not saying who you are (b) saying your name (c) noting key details (d) speaking clearly
15. 15.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) eating while talking (d) not saying who you are
17. 17.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
19. 19.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) eating while talking (c) stating why you called (d) noting key details
20. 20.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
22. 22.Which of these is a polite phone habit? (a) noting key details (b) calling very late (c) shouting into the phone (d) eating while talking
23. 23.True or false: “calling very late” is a rude phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
25. 25.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) switched it off (c) kept it loud (d) set a fun ringtone
26. 26.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
27. 27.True or false: “saying your name” is a polite phone habit. (a) False (b) True
28. 28.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
29. 29.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) greeting first (d) mumbling your name
31. 31.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
33. 33.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) call ten times (d) leave a short message
34. 34.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) hanging up suddenly (d) greeting first
35. 35.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) asking “Is now okay?” (d) shouting into the phone
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
37. 37.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) eating while talking (d) greeting first
38. 38.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
39. 39.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students