Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 995 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
2. 2.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) shouting into the phone (d) speaking clearly
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) shouting into the phone (d) saying thank you
5. 5.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) saying your name (b) eating while talking (c) hanging up suddenly (d) mumbling your name
8. 8.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
12. 12.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) not saying who you are
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) calling very late (d) saying your name
14. 14.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
15. 15.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) noting key details (d) saying thank you
17. 17.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
18. 18.Which of these is a rude phone habit? (a) noting key details (b) calling at a fair time (c) chatting to others (d) speaking clearly
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
20. 20.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) a pen and your notes (d) the TV on
21. 21.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
22. 22.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
25. 25.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) saying thank you (d) greeting first
27. 27.True or false: “noting key details” is a polite phone habit. (a) False (b) True
28. 28.Which of these is a polite phone habit? (a) stating why you called (b) mumbling your name (c) shouting into the phone (d) calling very late
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) stating why you called (d) mumbling your name
30. 30.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) asking “Is now okay?” (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.True or false: “saying thank you” is a polite phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
34. 34.True or false: “greeting first” is a rude phone habit. (a) False (b) True
35. 35.True or false: “calling very late” is a rude phone habit. (a) False (b) True
36. 36.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
37. 37.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
38. 38.Which of these is a rude phone habit? (a) calling very late (b) stating why you called (c) saying thank you (d) greeting first
39. 39.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) tell them politely (d) hang up silently
40. 40.Which of these is a polite phone habit? (a) calling at a fair time (b) eating while talking (c) not saying who you are (d) calling very late

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