Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 996 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
2. 2.Which of these is a polite phone habit? (a) greeting first (b) eating while talking (c) a noisy background (d) chatting to others
3. 3.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) calling very late (d) stating why you called
4. 4.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to end the call (c) to sound bored (d) to waste time
9. 9.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
10. 10.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
11. 11.Which of these is a rude phone habit? (a) calling at a fair time (b) a noisy background (c) stating why you called (d) saying thank you
12. 12.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) asking “Is now okay?” (d) mumbling your name
13. 13.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) a noisy background (d) asking “Is now okay?”
14. 14.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) shouting into the phone (d) stating why you called
15. 15.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) mumbling your name (d) calling at a fair time
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
18. 18.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) greeting first (d) eating while talking
19. 19.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) noting key details (c) not saying who you are (d) eating while talking
21. 21.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) chatting to others (b) hanging up suddenly (c) stating why you called (d) shouting into the phone
23. 23.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
24. 24.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) saying thank you (d) shouting into the phone
25. 25.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) speaking clearly (d) saying thank you
27. 27.True or false: “saying your name” is a polite phone habit. (a) False (b) True
28. 28.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
29. 29.Which of these is a rude phone habit? (a) stating why you called (b) hanging up suddenly (c) speaking clearly (d) greeting first
30. 30.🔍 Which is the odd one out? (a) a noisy background (b) stating why you called (c) not saying who you are (d) chatting to others
31. 31.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) noting key details (d) shouting into the phone
32. 32.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
33. 33.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
34. 34.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
36. 36.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
40. 40.True or false: “calling very late” is a polite phone habit. (a) False (b) True

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