Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 997 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
2. 2.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
3. 3.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
5. 5.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
6. 6.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
7. 7.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) a noisy background (d) speaking clearly
8. 8.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) calling at a fair time (d) calling very late
9. 9.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
10. 10.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) mumbling your name (d) not saying who you are
11. 11.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
13. 13.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
14. 14.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) calling at a fair time (d) greeting first
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) saying thank you (c) hanging up suddenly (d) mumbling your name
16. 16.🕘 A good time to call an office is usually… (a) during working hours (b) on a holiday (c) very early morning (d) late at night
17. 17.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) chatting to others (d) noting key details
18. 18.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
19. 19.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
20. 20.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) saying your name (d) shouting into the phone
21. 21.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) shouting into the phone (d) eating while talking
23. 23.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
25. 25.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
30. 30.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
31. 31.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) greeting first (d) chatting to others
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) calling very late (d) saying your name
35. 35.Which of these is a rude phone habit? (a) eating while talking (b) calling at a fair time (c) noting key details (d) saying thank you
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) shouting into the phone (d) calling at a fair time
37. 37.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) stating why you called (d) mumbling your name
40. 40.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) shouting into the phone (d) greeting first

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