Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 998 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to sound bored (d) to end the call
2. 2.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
3. 3.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) noting key details (d) stating why you called
4. 4.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
5. 5.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) a noisy background (d) noting key details
6. 6.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) speaking clearly (d) mumbling your name
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
9. 9.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
10. 10.True or false: “greeting first” is a polite phone habit. (a) True (b) False
11. 11.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
13. 13.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) stating why you called (d) saying thank you
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) saying your name (d) not saying who you are
16. 16.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) a noisy background (d) stating why you called
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
20. 20.Which of these is a polite phone habit? (a) not saying who you are (b) shouting into the phone (c) eating while talking (d) stating why you called
21. 21.Which of these is a rude phone habit? (a) calling at a fair time (b) asking “Is now okay?” (c) saying thank you (d) not saying who you are
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
23. 23.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
28. 28.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
29. 29.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) saying thank you (d) calling very late
32. 32.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) noting key details (d) mumbling your name
33. 33.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
34. 34.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
36. 36.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) switched it off (d) answered it
37. 37.True or false: “calling very late” is a polite phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) calling very late (d) stating why you called
39. 39.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
40. 40.True or false: “stating why you called” is a rude phone habit. (a) True (b) False

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