Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 1 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
2. 2.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
3. 3.Which of these makes a conflict worse? (a) listening without blame (b) using a calm voice (c) focusing on the problem (d) walking off in anger
4. 4.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
5. 5.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
7. 7.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
8. 8.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
9. 9.Which of these makes a conflict worse? (a) shouting back (b) using a calm voice (c) saying “I feel…” (d) finding a middle way
10. 10.🕊️ When solving a conflict, which comes first: hear each side fully or cool off for a minute? (a) hear each side fully (b) cool off for a minute
11. 11.True or false: “using a calm voice” makes a conflict worse. (a) True (b) False
12. 12.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
13. 13.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
14. 14.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
15. 15.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
16. 16.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
17. 17.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
18. 18.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) ignore them (c) help them calm down (d) take a vote at once
19. 19.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) spreading gossip (d) finding a middle way
20. 20.True or false: “shouting back” makes a conflict worse. (a) True (b) False
21. 21.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
22. 22.🕊️ When solving a conflict, which comes first: let each person speak or cool off for a minute? (a) let each person speak (b) cool off for a minute
23. 23.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 4 (c) step 2 (d) step 1
24. 24.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
25. 25.True or false: “taking sides at once” helps solve a conflict. (a) False (b) True
26. 26.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
27. 27.Which of these makes a conflict worse? (a) name-calling (b) focusing on the problem (c) using a calm voice (d) finding a middle way
28. 28.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) finding a middle way (d) walking off in anger
29. 29.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 4 (d) step 3
31. 31.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
32. 32.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
33. 33.Which of these helps solve a conflict? (a) taking sides at once (b) shouting back (c) apologising sincerely (d) spreading gossip
34. 34.🕊️ When solving a conflict, which comes first: agree on a plan or cool off for a minute? (a) agree on a plan (b) cool off for a minute
35. 35.🔍 Which is the odd one out? (a) saying “I feel…” (b) name-calling (c) finding a middle way (d) using a calm voice
36. 36.✅ How does solving a conflict end? (a) with a winner and loser (b) with a fight (c) with silence (d) with an agreed plan
37. 37.🕊️ When solving a conflict, which comes first: list possible fixes or choose a fix together? (a) list possible fixes (b) choose a fix together
38. 38.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
39. 39.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 1 (d) step 2
40. 40.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) shouting back (d) walking off in anger

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