Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 2 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 4 (c) step 1 (d) step 2
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
3. 3.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) spreading gossip (d) using a calm voice
4. 4.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) makes it worse (b) helps solve it
5. 5.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 2 (b) step 1 (c) step 4 (d) step 3
6. 6.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 2 (d) step 4
7. 7.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 2 (d) step 1
8. 8.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) walking off in anger (d) apologising sincerely
9. 9.🗣️ Which line helps calm a conflict? (a) “Let’s hear both sides.” (b) “Stop being silly!” (c) “I don’t care.” (d) “You are always wrong.”
10. 10.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
11. 11.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
12. 12.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
13. 13.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
14. 14.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) shouting back (d) bringing up old fights
16. 16.🕊️ When solving a conflict, which comes first: brainstorm solutions or let each person speak? (a) brainstorm solutions (b) let each person speak
17. 17.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
18. 18.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
19. 19.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
20. 20.True or false: “shouting back” makes a conflict worse. (a) True (b) False
21. 21.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
22. 22.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 3 (c) step 2 (d) step 4
23. 23.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) take a vote at once (d) pick a winner fast
24. 24.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) taking sides at once (d) bringing up old fights
25. 25.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
26. 26.🕊️ When solving a conflict, which comes first: take a deep breath or list possible fixes? (a) take a deep breath (b) list possible fixes
27. 27.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
28. 28.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) using a calm voice
30. 30.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 1 (d) step 3
31. 31.Which of these makes a conflict worse? (a) bringing up old fights (b) apologising sincerely (c) focusing on the problem (d) listening without blame
32. 32.🔍 Which is the odd one out? (a) name-calling (b) saying “I feel…” (c) focusing on the problem (d) using a calm voice
33. 33.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
34. 34.True or false: “focusing on the problem” makes a conflict worse. (a) False (b) True
35. 35.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
36. 36.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
37. 37.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
38. 38.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
39. 39.🔍 Which is the odd one out? (a) finding a middle way (b) using a calm voice (c) taking sides at once (d) apologising sincerely
40. 40.🔍 Which is the odd one out? (a) spreading gossip (b) listening without blame (c) taking sides at once (d) shouting back

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