Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 10 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
2. 2.True or false: “shouting back” helps solve a conflict. (a) True (b) False
3. 3.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 2 (c) step 3 (d) step 1
4. 4.🔍 Which is the odd one out? (a) apologising sincerely (b) listening without blame (c) saying “I feel…” (d) bringing up old fights
5. 5.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
6. 6.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
7. 7.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to understand fully (c) to pick a winner (d) to waste time
8. 8.🔍 Which is the odd one out? (a) spreading gossip (b) walking off in anger (c) bringing up old fights (d) listening without blame
9. 9.🕊️ When solving a conflict, which comes first: shake hands on a plan or find options? (a) shake hands on a plan (b) find options
10. 10.Which of these helps solve a conflict? (a) apologising sincerely (b) taking sides at once (c) bringing up old fights (d) shouting back
11. 11.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
12. 12.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
13. 13.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) bringing up old fights (b) saying “I feel…” (c) shouting back (d) taking sides at once
15. 15.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 1 (c) step 4 (d) step 2
16. 16.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 1 (d) step 4
17. 17.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
18. 18.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) help them calm down (c) ignore them (d) take a vote at once
20. 20.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
21. 21.Which of these helps solve a conflict? (a) bringing up old fights (b) listening without blame (c) name-calling (d) spreading gossip
22. 22.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
23. 23.Which of these helps solve a conflict? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) bringing up old fights
24. 24.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
26. 26.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
27. 27.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
29. 29.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
30. 30.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 3 (c) step 2 (d) step 4
31. 31.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
32. 32.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
33. 33.🕊️ When solving a conflict, which comes first: choose a fix together or take a deep breath? (a) choose a fix together (b) take a deep breath
34. 34.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
35. 35.Which of these makes a conflict worse? (a) apologising sincerely (b) shouting back (c) focusing on the problem (d) listening without blame
36. 36.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a winner and loser (d) with a fight
37. 37.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
39. 39.🕊️ When solving a conflict, which comes first: shake hands on a plan or cool off for a minute? (a) shake hands on a plan (b) cool off for a minute
40. 40.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it

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