Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 11 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
2. 2.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
3. 3.True or false: “bringing up old fights” helps solve a conflict. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) shouting back
5. 5.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
6. 6.🕊️ When solving a conflict, which comes first: shake hands on a plan or let each person speak? (a) shake hands on a plan (b) let each person speak
7. 7.Which of these makes a conflict worse? (a) using a calm voice (b) apologising sincerely (c) name-calling (d) saying “I feel…”
8. 8.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
9. 9.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) taking sides at once (d) saying “I feel…”
10. 10.🕊️ When solving a conflict, which comes first: calm down or brainstorm solutions? (a) calm down (b) brainstorm solutions
11. 11.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “You are always wrong.” (d) “Let’s hear both sides.”
12. 12.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
13. 13.🔍 Which is the odd one out? (a) saying “I feel…” (b) finding a middle way (c) apologising sincerely (d) walking off in anger
14. 14.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
15. 15.Which of these helps solve a conflict? (a) taking sides at once (b) using a calm voice (c) name-calling (d) shouting back
16. 16.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 2 (d) step 3
17. 17.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 2 (c) step 4 (d) step 1
18. 18.🔍 Which is the odd one out? (a) spreading gossip (b) bringing up old fights (c) taking sides at once (d) using a calm voice
19. 19.🔍 Which is the odd one out? (a) apologising sincerely (b) using a calm voice (c) spreading gossip (d) listening without blame
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) take a vote at once (b) pick a winner fast (c) help them calm down (d) ignore them
21. 21.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
22. 22.🕊️ When solving a conflict, which comes first: cool off for a minute or list possible fixes? (a) cool off for a minute (b) list possible fixes
23. 23.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 4 (b) step 3 (c) step 1 (d) step 2
24. 24.True or false: “shouting back” makes a conflict worse. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
26. 26.🕊️ When solving a conflict, which comes first: listen to both sides or calm down? (a) listen to both sides (b) calm down
27. 27.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
28. 28.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
29. 29.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
30. 30.True or false: “saying “I feel…”” helps solve a conflict. (a) False (b) True
31. 31.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
32. 32.🔍 Which is the odd one out? (a) shouting back (b) walking off in anger (c) listening without blame (d) taking sides at once
33. 33.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) listening without blame (d) shouting back
34. 34.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
35. 35.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 3 (c) step 2 (d) step 1
36. 36.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
37. 37.True or false: “finding a middle way” makes a conflict worse. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) finding a middle way (b) saying “I feel…” (c) taking sides at once (d) apologising sincerely
39. 39.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
40. 40.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan

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