Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 100 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
2. 2.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 1 (c) step 2 (d) step 3
3. 3.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 1 (c) step 4 (d) step 2
4. 4.🕊️ When solving a conflict, which comes first: hear each side fully or list possible fixes? (a) hear each side fully (b) list possible fixes
5. 5.✅ How does solving a conflict end? (a) with an agreed plan (b) with silence (c) with a fight (d) with a winner and loser
6. 6.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) apologising sincerely (d) spreading gossip
7. 7.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) listening without blame
8. 8.🔍 Which is the odd one out? (a) bringing up old fights (b) name-calling (c) apologising sincerely (d) spreading gossip
9. 9.🕊️ When solving a conflict, which comes first: calm down or hear each side fully? (a) calm down (b) hear each side fully
10. 10.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 3 (d) step 2
11. 11.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 3 (d) step 1
12. 12.True or false: “finding a middle way” helps solve a conflict. (a) True (b) False
13. 13.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
14. 14.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
15. 15.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
16. 16.Which of these makes a conflict worse? (a) using a calm voice (b) listening without blame (c) saying “I feel…” (d) taking sides at once
17. 17.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
18. 18.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “Let’s hear both sides.” (d) “You are always wrong.”
19. 19.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
20. 20.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) name-calling (d) listening without blame
21. 21.🕊️ Which conflict-solving step is this: find options? (a) step 2 (b) step 4 (c) step 3 (d) step 1
22. 22.👂 Why listen to both sides in a conflict? (a) to find who to blame (b) to waste time (c) to pick a winner (d) to understand fully
23. 23.Which of these helps solve a conflict? (a) focusing on the problem (b) name-calling (c) walking off in anger (d) shouting back
24. 24.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) apologising sincerely (d) using a calm voice
25. 25.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
26. 26.🕊️ When solving a conflict, which comes first: let each person speak or list possible fixes? (a) let each person speak (b) list possible fixes
27. 27.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) use the louder one’s (c) the leader picks alone (d) combine the best parts
28. 28.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
29. 29.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
30. 30.🕊️ When solving a conflict, which comes first: listen to both sides or cool off for a minute? (a) listen to both sides (b) cool off for a minute
31. 31.🕊️ When solving a conflict, which comes first: cool off for a minute or brainstorm solutions? (a) cool off for a minute (b) brainstorm solutions
32. 32.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
33. 33.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 1 (b) step 4 (c) step 2 (d) step 3
34. 34.True or false: “shouting back” makes a conflict worse. (a) False (b) True
35. 35.True or false: “finding a middle way” makes a conflict worse. (a) False (b) True
36. 36.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
37. 37.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) apologising sincerely (b) finding a middle way (c) shouting back (d) saying “I feel…”
39. 39.🕊️ When solving a conflict, which comes first: hear each side fully or shake hands on a plan? (a) hear each side fully (b) shake hands on a plan
40. 40.Which of these makes a conflict worse? (a) using a calm voice (b) finding a middle way (c) listening without blame (d) name-calling

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