Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 101 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) bringing up old fights (d) shouting back
2. 2.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
3. 3.👂 Why listen to both sides in a conflict? (a) to waste time (b) to pick a winner (c) to understand fully (d) to find who to blame
4. 4.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
6. 6.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
7. 7.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
8. 8.True or false: “walking off in anger” makes a conflict worse. (a) True (b) False
9. 9.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) name-calling (d) apologising sincerely
10. 10.🔍 Which is the odd one out? (a) taking sides at once (b) walking off in anger (c) bringing up old fights (d) listening without blame
11. 11.True or false: “saying “I feel…”” makes a conflict worse. (a) True (b) False
12. 12.Which of these helps solve a conflict? (a) saying “I feel…” (b) taking sides at once (c) bringing up old fights (d) walking off in anger
13. 13.True or false: “taking sides at once” makes a conflict worse. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) taking sides at once (b) saying “I feel…” (c) apologising sincerely (d) listening without blame
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
16. 16.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 3 (c) step 2 (d) step 1
17. 17.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 3 (c) step 4 (d) step 2
18. 18.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) helps solve it (b) makes it worse
19. 19.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
20. 20.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) ignore them (c) pick a winner fast (d) take a vote at once
21. 21.True or false: “apologising sincerely” makes a conflict worse. (a) False (b) True
22. 22.Which of these makes a conflict worse? (a) walking off in anger (b) finding a middle way (c) focusing on the problem (d) using a calm voice
23. 23.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
24. 24.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
25. 25.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) combine the best parts (d) use the louder one’s
26. 26.🕊️ When solving a conflict, which comes first: cool off for a minute or find options? (a) cool off for a minute (b) find options
27. 27.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
28. 28.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
29. 29.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
31. 31.🕊️ Which conflict-solving step is this: let each person speak? (a) step 4 (b) step 1 (c) step 2 (d) step 3
32. 32.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
33. 33.True or false: “shouting back” helps solve a conflict. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) bringing up old fights (b) apologising sincerely (c) using a calm voice (d) finding a middle way
35. 35.Which of these helps solve a conflict? (a) walking off in anger (b) taking sides at once (c) listening without blame (d) bringing up old fights
36. 36.Which of these makes a conflict worse? (a) saying “I feel…” (b) bringing up old fights (c) apologising sincerely (d) using a calm voice
37. 37.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 2 (d) step 3
38. 38.Which of these makes a conflict worse? (a) finding a middle way (b) taking sides at once (c) using a calm voice (d) listening without blame
39. 39.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 2 (c) step 1 (d) step 3
40. 40.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes

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