Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 102 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) focusing on the problem (d) apologising sincerely
2. 2.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 3 (b) step 1 (c) step 2 (d) step 4
3. 3.✅ How does solving a conflict end? (a) with silence (b) with an agreed plan (c) with a fight (d) with a winner and loser
4. 4.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 1 (b) step 3 (c) step 2 (d) step 4
6. 6.🔍 Which is the odd one out? (a) focusing on the problem (b) shouting back (c) taking sides at once (d) spreading gossip
7. 7.Which of these helps solve a conflict? (a) spreading gossip (b) shouting back (c) taking sides at once (d) apologising sincerely
8. 8.🕊️ When solving a conflict, which comes first: find options or cool off for a minute? (a) find options (b) cool off for a minute
9. 9.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
10. 10.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) using a calm voice (d) shouting back
11. 11.🔍 Which is the odd one out? (a) apologising sincerely (b) spreading gossip (c) focusing on the problem (d) listening without blame
12. 12.Which of these helps solve a conflict? (a) spreading gossip (b) listening without blame (c) walking off in anger (d) taking sides at once
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
14. 14.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
15. 15.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) bringing up old fights (d) apologising sincerely
16. 16.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) ignore them (d) pick a winner fast
17. 17.🕊️ When solving a conflict, which comes first: let each person speak or take a deep breath? (a) let each person speak (b) take a deep breath
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) focusing on the problem (d) using a calm voice
19. 19.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to pick a winner (c) to waste time (d) to find who to blame
20. 20.Which of these helps solve a conflict? (a) shouting back (b) spreading gossip (c) taking sides at once (d) saying “I feel…”
21. 21.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
22. 22.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) spreading gossip (d) finding a middle way
23. 23.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
24. 24.🕊️ When solving a conflict, which comes first: choose a fix together or brainstorm solutions? (a) choose a fix together (b) brainstorm solutions
25. 25.🔍 Which is the odd one out? (a) name-calling (b) listening without blame (c) taking sides at once (d) bringing up old fights
26. 26.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 1 (c) step 4 (d) step 2
27. 27.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) makes it worse (b) helps solve it
28. 28.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
29. 29.🔍 Which is the odd one out? (a) apologising sincerely (b) saying “I feel…” (c) shouting back (d) using a calm voice
30. 30.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
31. 31.True or false: “shouting back” helps solve a conflict. (a) False (b) True
32. 32.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
33. 33.🤝 Two members want different poster designs. Which is a fair option? (a) combine the best parts (b) use the louder one’s (c) scrap the project (d) the leader picks alone
34. 34.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
35. 35.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
36. 36.🕊️ When solving a conflict, which comes first: hear each side fully or find options? (a) hear each side fully (b) find options
37. 37.True or false: “listening without blame” makes a conflict worse. (a) False (b) True
38. 38.🕊️ When solving a conflict, which comes first: listen to both sides or list possible fixes? (a) listen to both sides (b) list possible fixes
39. 39.Which of these makes a conflict worse? (a) focusing on the problem (b) listening without blame (c) finding a middle way (d) taking sides at once
40. 40.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it

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