Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 104 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “bringing up old fights” helps solve a conflict. (a) False (b) True
2. 2.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) helps solve it (b) makes it worse
3. 3.Which of these makes a conflict worse? (a) finding a middle way (b) apologising sincerely (c) listening without blame (d) name-calling
4. 4.🕊️ When solving a conflict, which comes first: choose a fix together or listen to both sides? (a) choose a fix together (b) listen to both sides
5. 5.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 3 (c) step 1 (d) step 2
6. 6.True or false: “listening without blame” helps solve a conflict. (a) True (b) False
7. 7.Which of these makes a conflict worse? (a) using a calm voice (b) spreading gossip (c) saying “I feel…” (d) listening without blame
8. 8.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
9. 9.🕊️ Which conflict-solving step is this: find options? (a) step 1 (b) step 4 (c) step 2 (d) step 3
10. 10.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to understand fully (d) to pick a winner
11. 11.Which of these helps solve a conflict? (a) bringing up old fights (b) spreading gossip (c) shouting back (d) apologising sincerely
12. 12.True or false: “focusing on the problem” helps solve a conflict. (a) True (b) False
13. 13.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 1 (c) step 4 (d) step 3
14. 14.True or false: “shouting back” makes a conflict worse. (a) True (b) False
15. 15.🕊️ When solving a conflict, which comes first: shake hands on a plan or hear each side fully? (a) shake hands on a plan (b) hear each side fully
16. 16.✅ How does solving a conflict end? (a) with an agreed plan (b) with a winner and loser (c) with a fight (d) with silence
17. 17.True or false: “finding a middle way” helps solve a conflict. (a) False (b) True
18. 18.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
19. 19.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
20. 20.🕊️ When solving a conflict, which comes first: cool off for a minute or hear each side fully? (a) cool off for a minute (b) hear each side fully
21. 21.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
22. 22.True or false: “listening without blame” makes a conflict worse. (a) True (b) False
23. 23.🕊️ When solving a conflict, which comes first: agree on a plan or take a deep breath? (a) agree on a plan (b) take a deep breath
24. 24.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
25. 25.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
26. 26.🔍 Which is the odd one out? (a) saying “I feel…” (b) apologising sincerely (c) focusing on the problem (d) spreading gossip
27. 27.Which of these helps solve a conflict? (a) taking sides at once (b) walking off in anger (c) shouting back (d) listening without blame
28. 28.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
29. 29.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
30. 30.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 3 (b) step 4 (c) step 2 (d) step 1
31. 31.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 1 (c) step 2 (d) step 3
32. 32.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
33. 33.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 2 (c) step 1 (d) step 4
34. 34.🕊️ When solving a conflict, which comes first: list possible fixes or let each person speak? (a) list possible fixes (b) let each person speak
35. 35.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 3 (c) step 1 (d) step 2
36. 36.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
37. 37.Which of these helps solve a conflict? (a) walking off in anger (b) finding a middle way (c) name-calling (d) shouting back
38. 38.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 2 (c) step 1 (d) step 4
39. 39.🔍 Which is the odd one out? (a) taking sides at once (b) apologising sincerely (c) listening without blame (d) saying “I feel…”
40. 40.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True

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