Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 105 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.Which of these helps solve a conflict? (a) focusing on the problem (b) taking sides at once (c) bringing up old fights (d) spreading gossip
2. 2.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 4 (b) step 1 (c) step 3 (d) step 2
3. 3.🔍 Which is the odd one out? (a) saying “I feel…” (b) walking off in anger (c) focusing on the problem (d) apologising sincerely
4. 4.🔍 Which is the odd one out? (a) focusing on the problem (b) listening without blame (c) bringing up old fights (d) saying “I feel…”
5. 5.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 4 (c) step 2 (d) step 1
6. 6.👂 Why listen to both sides in a conflict? (a) to pick a winner (b) to waste time (c) to find who to blame (d) to understand fully
7. 7.True or false: “walking off in anger” helps solve a conflict. (a) True (b) False
8. 8.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 3 (b) step 1 (c) step 2 (d) step 4
9. 9.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) helps solve it (b) makes it worse
10. 10.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 3 (c) step 4 (d) step 1
11. 11.🕊️ When solving a conflict, which comes first: agree on a plan or hear each side fully? (a) agree on a plan (b) hear each side fully
12. 12.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
13. 13.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
14. 14.🕊️ When solving a conflict, which comes first: let each person speak or find options? (a) let each person speak (b) find options
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) help them calm down (c) pick a winner fast (d) take a vote at once
16. 16.🕊️ When solving a conflict, which comes first: brainstorm solutions or agree on a plan? (a) brainstorm solutions (b) agree on a plan
17. 17.🕊️ When solving a conflict, which comes first: brainstorm solutions or choose a fix together? (a) brainstorm solutions (b) choose a fix together
18. 18.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
19. 19.Which of these makes a conflict worse? (a) listening without blame (b) spreading gossip (c) apologising sincerely (d) using a calm voice
20. 20.🔍 Which is the odd one out? (a) bringing up old fights (b) walking off in anger (c) shouting back (d) using a calm voice
21. 21.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 4 (b) step 2 (c) step 1 (d) step 3
22. 22.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) helps solve it (b) makes it worse
23. 23.🕊️ Which conflict-solving step is this: calm down? (a) step 3 (b) step 4 (c) step 1 (d) step 2
24. 24.True or false: “listening without blame” helps solve a conflict. (a) False (b) True
25. 25.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
26. 26.True or false: “using a calm voice” helps solve a conflict. (a) False (b) True
27. 27.🕊️ When solving a conflict, which comes first: list possible fixes or hear each side fully? (a) list possible fixes (b) hear each side fully
28. 28.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) saying “I feel…” (d) spreading gossip
29. 29.Which of these makes a conflict worse? (a) focusing on the problem (b) shouting back (c) saying “I feel…” (d) finding a middle way
30. 30.🤝 Two members want different poster designs. Which is a fair option? (a) scrap the project (b) the leader picks alone (c) use the louder one’s (d) combine the best parts
31. 31.Which of these helps solve a conflict? (a) spreading gossip (b) walking off in anger (c) shouting back (d) listening without blame
32. 32.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
33. 33.True or false: “apologising sincerely” helps solve a conflict. (a) True (b) False
34. 34.Which of these helps solve a conflict? (a) walking off in anger (b) bringing up old fights (c) finding a middle way (d) shouting back
35. 35.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
36. 36.🕊️ Which conflict-solving step is this: let each person speak? (a) step 2 (b) step 4 (c) step 3 (d) step 1
37. 37.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 2 (b) step 4 (c) step 1 (d) step 3
38. 38.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
39. 39.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
40. 40.Which of these helps solve a conflict? (a) walking off in anger (b) shouting back (c) spreading gossip (d) saying “I feel…”

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