Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 108 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.🔍 Which is the odd one out? (a) name-calling (b) focusing on the problem (c) listening without blame (d) using a calm voice
2. 2.🔍 Which is the odd one out? (a) bringing up old fights (b) listening without blame (c) saying “I feel…” (d) using a calm voice
3. 3.🔍 Which is the odd one out? (a) using a calm voice (b) focusing on the problem (c) saying “I feel…” (d) taking sides at once
4. 4.Which of these helps solve a conflict? (a) shouting back (b) bringing up old fights (c) name-calling (d) focusing on the problem
5. 5.True or false: “bringing up old fights” makes a conflict worse. (a) True (b) False
6. 6.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) scrap the project (c) the leader picks alone (d) combine the best parts
7. 7.Which of these helps solve a conflict? (a) spreading gossip (b) taking sides at once (c) shouting back (d) finding a middle way
8. 8.Which of these helps solve a conflict? (a) shouting back (b) listening without blame (c) taking sides at once (d) name-calling
9. 9.True or false: “spreading gossip” helps solve a conflict. (a) False (b) True
10. 10.🕊️ When solving a conflict, which comes first: listen to both sides or find options? (a) listen to both sides (b) find options
11. 11.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
12. 12.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
14. 14.🔍 Which is the odd one out? (a) listening without blame (b) shouting back (c) using a calm voice (d) apologising sincerely
15. 15.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) take a vote at once (c) pick a winner fast (d) help them calm down
16. 16.🕊️ Does this help solve a conflict or make it worse: saying “I feel…”? (a) makes it worse (b) helps solve it
17. 17.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 4 (c) step 2 (d) step 1
18. 18.True or false: “saying “I feel…”” helps solve a conflict. (a) True (b) False
19. 19.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 3 (c) step 4 (d) step 2
20. 20.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
21. 21.🕊️ When solving a conflict, which comes first: cool off for a minute or shake hands on a plan? (a) cool off for a minute (b) shake hands on a plan
22. 22.Which of these makes a conflict worse? (a) apologising sincerely (b) saying “I feel…” (c) bringing up old fights (d) using a calm voice
23. 23.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 3 (b) step 1 (c) step 4 (d) step 2
24. 24.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
25. 25.🕊️ When solving a conflict, which comes first: listen to both sides or agree on a plan? (a) listen to both sides (b) agree on a plan
26. 26.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 2 (c) step 3 (d) step 4
27. 27.🔍 Which is the odd one out? (a) finding a middle way (b) bringing up old fights (c) name-calling (d) taking sides at once
28. 28.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
29. 29.🕊️ When solving a conflict, which comes first: agree on a plan or find options? (a) agree on a plan (b) find options
30. 30.🕊️ When solving a conflict, which comes first: list possible fixes or take a deep breath? (a) list possible fixes (b) take a deep breath
31. 31.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “You are always wrong.” (c) “I don’t care.” (d) “Let’s hear both sides.”
32. 32.🕊️ Which conflict-solving step is this: agree on a plan? (a) step 4 (b) step 1 (c) step 3 (d) step 2
33. 33.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
34. 34.🕊️ When solving a conflict, which comes first: choose a fix together or list possible fixes? (a) choose a fix together (b) list possible fixes
35. 35.Which of these helps solve a conflict? (a) using a calm voice (b) taking sides at once (c) walking off in anger (d) shouting back
36. 36.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 2 (b) step 4 (c) step 3 (d) step 1
37. 37.🕊️ When solving a conflict, which comes first: take a deep breath or listen to both sides? (a) take a deep breath (b) listen to both sides
38. 38.🔍 Which is the odd one out? (a) name-calling (b) taking sides at once (c) bringing up old fights (d) listening without blame
39. 39.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
40. 40.🔍 Which is the odd one out? (a) finding a middle way (b) apologising sincerely (c) using a calm voice (d) walking off in anger

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