Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 109 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “saying “I feel…”” makes a conflict worse. (a) False (b) True
2. 2.Which of these makes a conflict worse? (a) listening without blame (b) taking sides at once (c) focusing on the problem (d) finding a middle way
3. 3.🔍 Which is the odd one out? (a) shouting back (b) spreading gossip (c) saying “I feel…” (d) name-calling
4. 4.Which of these makes a conflict worse? (a) saying “I feel…” (b) shouting back (c) using a calm voice (d) listening without blame
5. 5.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) helps solve it (b) makes it worse
6. 6.🔍 Which is the odd one out? (a) using a calm voice (b) saying “I feel…” (c) apologising sincerely (d) taking sides at once
7. 7.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
8. 8.🕊️ When solving a conflict, which comes first: take a deep breath or shake hands on a plan? (a) take a deep breath (b) shake hands on a plan
9. 9.🕊️ Does this help solve a conflict or make it worse: spreading gossip? (a) helps solve it (b) makes it worse
10. 10.Which of these helps solve a conflict? (a) using a calm voice (b) bringing up old fights (c) spreading gossip (d) taking sides at once
11. 11.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
12. 12.🔍 Which is the odd one out? (a) taking sides at once (b) name-calling (c) listening without blame (d) shouting back
13. 13.🕊️ Does this help solve a conflict or make it worse: name-calling? (a) helps solve it (b) makes it worse
14. 14.🕊️ Which conflict-solving step is this: choose a fix together? (a) step 1 (b) step 2 (c) step 3 (d) step 4
15. 15.🕊️ When solving a conflict, which comes first: find options or let each person speak? (a) find options (b) let each person speak
16. 16.🕊️ Which conflict-solving step is this: cool off for a minute? (a) step 4 (b) step 1 (c) step 2 (d) step 3
17. 17.🕊️ When solving a conflict, which comes first: shake hands on a plan or list possible fixes? (a) shake hands on a plan (b) list possible fixes
18. 18.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) makes it worse (b) helps solve it
19. 19.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) ignore them (b) pick a winner fast (c) take a vote at once (d) help them calm down
20. 20.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
21. 21.Which of these helps solve a conflict? (a) bringing up old fights (b) taking sides at once (c) shouting back (d) saying “I feel…”
22. 22.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
23. 23.👂 Why listen to both sides in a conflict? (a) to understand fully (b) to find who to blame (c) to pick a winner (d) to waste time
24. 24.🔍 Which is the odd one out? (a) spreading gossip (b) shouting back (c) using a calm voice (d) walking off in anger
25. 25.🕊️ When solving a conflict, which comes first: calm down or list possible fixes? (a) calm down (b) list possible fixes
26. 26.🕊️ When solving a conflict, which comes first: find options or shake hands on a plan? (a) find options (b) shake hands on a plan
27. 27.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
28. 28.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 1 (b) step 4 (c) step 3 (d) step 2
29. 29.🕊️ When solving a conflict, which comes first: listen to both sides or take a deep breath? (a) listen to both sides (b) take a deep breath
30. 30.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 2 (b) step 1 (c) step 4 (d) step 3
31. 31.Which of these helps solve a conflict? (a) listening without blame (b) shouting back (c) bringing up old fights (d) taking sides at once
32. 32.Which of these helps solve a conflict? (a) bringing up old fights (b) finding a middle way (c) shouting back (d) spreading gossip
33. 33.🕊️ Does this help solve a conflict or make it worse: apologising sincerely? (a) helps solve it (b) makes it worse
34. 34.Which of these makes a conflict worse? (a) using a calm voice (b) focusing on the problem (c) name-calling (d) saying “I feel…”
35. 35.🕊️ When solving a conflict, which comes first: calm down or listen to both sides? (a) calm down (b) listen to both sides
36. 36.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
37. 37.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with a fight (d) with an agreed plan
38. 38.🕊️ When solving a conflict, which comes first: list possible fixes or agree on a plan? (a) list possible fixes (b) agree on a plan
39. 39.True or false: “name-calling” makes a conflict worse. (a) True (b) False
40. 40.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath

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