Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 112 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “spreading gossip” makes a conflict worse. (a) True (b) False
2. 2.🕊️ When solving a conflict, which comes first: hear each side fully or brainstorm solutions? (a) hear each side fully (b) brainstorm solutions
3. 3.Which of these helps solve a conflict? (a) listening without blame (b) spreading gossip (c) taking sides at once (d) shouting back
4. 4.✅ How does solving a conflict end? (a) with silence (b) with a winner and loser (c) with a fight (d) with an agreed plan
5. 5.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) using a calm voice (d) walking off in anger
6. 6.True or false: “focusing on the problem” makes a conflict worse. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) walking off in anger (b) shouting back (c) taking sides at once (d) using a calm voice
8. 8.🕊️ Which conflict-solving step is this: take a deep breath? (a) step 1 (b) step 4 (c) step 2 (d) step 3
9. 9.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 1 (b) step 4 (c) step 2 (d) step 3
10. 10.🕊️ Which conflict-solving step is this: calm down? (a) step 1 (b) step 4 (c) step 2 (d) step 3
11. 11.🕊️ Does this help solve a conflict or make it worse: focusing on the problem? (a) makes it worse (b) helps solve it
12. 12.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
13. 13.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
14. 14.True or false: “taking sides at once” helps solve a conflict. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) walking off in anger (b) using a calm voice (c) listening without blame (d) finding a middle way
16. 16.🕊️ When solving a conflict, which comes first: agree on a plan or brainstorm solutions? (a) agree on a plan (b) brainstorm solutions
17. 17.🕊️ Does this help solve a conflict or make it worse: finding a middle way? (a) makes it worse (b) helps solve it
18. 18.🕊️ When solving a conflict, which comes first: shake hands on a plan or brainstorm solutions? (a) shake hands on a plan (b) brainstorm solutions
19. 19.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
20. 20.🕊️ Which conflict-solving step is this: hear each side fully? (a) step 1 (b) step 4 (c) step 3 (d) step 2
21. 21.🕊️ When solving a conflict, which comes first: brainstorm solutions or calm down? (a) brainstorm solutions (b) calm down
22. 22.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) helps solve it (b) makes it worse
23. 23.🔍 Which is the odd one out? (a) bringing up old fights (b) using a calm voice (c) saying “I feel…” (d) listening without blame
24. 24.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) pick a winner fast (b) take a vote at once (c) ignore them (d) help them calm down
25. 25.👂 Why listen to both sides in a conflict? (a) to waste time (b) to find who to blame (c) to pick a winner (d) to understand fully
26. 26.🕊️ When solving a conflict, which comes first: find options or choose a fix together? (a) find options (b) choose a fix together
27. 27.Which of these helps solve a conflict? (a) shouting back (b) apologising sincerely (c) spreading gossip (d) walking off in anger
28. 28.Which of these makes a conflict worse? (a) walking off in anger (b) listening without blame (c) saying “I feel…” (d) apologising sincerely
29. 29.🔍 Which is the odd one out? (a) listening without blame (b) taking sides at once (c) bringing up old fights (d) shouting back
30. 30.🗣️ Which line helps calm a conflict? (a) “Stop being silly!” (b) “I don’t care.” (c) “Let’s hear both sides.” (d) “You are always wrong.”
31. 31.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
32. 32.🕊️ Which conflict-solving step is this: let each person speak? (a) step 3 (b) step 2 (c) step 4 (d) step 1
33. 33.True or false: “spreading gossip” helps solve a conflict. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) finding a middle way (d) taking sides at once
35. 35.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
36. 36.🕊️ Does this help solve a conflict or make it worse: walking off in anger? (a) makes it worse (b) helps solve it
37. 37.🕊️ Does this help solve a conflict or make it worse: bringing up old fights? (a) makes it worse (b) helps solve it
38. 38.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 2 (b) step 4 (c) step 3 (d) step 1
39. 39.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
40. 40.True or false: “shouting back” makes a conflict worse. (a) False (b) True

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