Leadership Skills Worksheet: Conflict Resolution

Leadership lesson 13: Solving conflicts · Set 114 · 40 questions

Leader's tip (Calm, listen, options, agree): The four steps in order: calm down → listen to both sides → find options → agree on a plan. Helps: a calm voice, saying “I feel…”, listening without blame, finding a middle way, apologising sincerely. Makes it worse: shouting back, taking sides at once, name-calling, bringing up old fights, spreading gossip.

1. 1.True or false: “apologising sincerely” makes a conflict worse. (a) True (b) False
2. 2.✅ How does solving a conflict end? (a) with a winner and loser (b) with silence (c) with an agreed plan (d) with a fight
3. 3.True or false: “apologising sincerely” helps solve a conflict. (a) False (b) True
4. 4.🕊️ Which conflict-solving step is this: brainstorm solutions? (a) step 4 (b) step 2 (c) step 3 (d) step 1
5. 5.🧩 Two teammates are arguing loudly over who presents. What is the first step? (a) help them calm down (b) take a vote at once (c) pick a winner fast (d) ignore them
6. 6.🕊️ Does this help solve a conflict or make it worse: shouting back? (a) helps solve it (b) makes it worse
7. 7.Which of these helps solve a conflict? (a) taking sides at once (b) saying “I feel…” (c) name-calling (d) shouting back
8. 8.🕊️ When solving a conflict, which comes first: choose a fix together or find options? (a) choose a fix together (b) find options
9. 9.🔍 Which is the odd one out? (a) bringing up old fights (b) shouting back (c) name-calling (d) focusing on the problem
10. 10.🕊️ Does this help solve a conflict or make it worse: listening without blame? (a) makes it worse (b) helps solve it
11. 11.Which of these helps solve a conflict? (a) shouting back (b) name-calling (c) using a calm voice (d) spreading gossip
12. 12.🕊️ When solving a conflict, which comes first: choose a fix together or hear each side fully? (a) choose a fix together (b) hear each side fully
13. 13.🤝 Two members want different poster designs. Which is a fair option? (a) use the louder one’s (b) the leader picks alone (c) combine the best parts (d) scrap the project
14. 14.🔍 Which is the odd one out? (a) shouting back (b) name-calling (c) listening without blame (d) bringing up old fights
15. 15.🕊️ When solving a conflict, which comes first: listen to both sides or choose a fix together? (a) listen to both sides (b) choose a fix together
16. 16.🕊️ Which conflict-solving step is this: find options? (a) step 3 (b) step 2 (c) step 1 (d) step 4
17. 17.🗣️ Which line helps calm a conflict? (a) “I don’t care.” (b) “Stop being silly!” (c) “You are always wrong.” (d) “Let’s hear both sides.”
18. 18.🔍 Which is the odd one out? (a) listening without blame (b) finding a middle way (c) saying “I feel…” (d) name-calling
19. 19.🔍 Which is the odd one out? (a) apologising sincerely (b) bringing up old fights (c) listening without blame (d) using a calm voice
20. 20.Which of these makes a conflict worse? (a) apologising sincerely (b) using a calm voice (c) finding a middle way (d) name-calling
21. 21.Which of these helps solve a conflict? (a) bringing up old fights (b) shouting back (c) finding a middle way (d) name-calling
22. 22.True or false: “taking sides at once” makes a conflict worse. (a) False (b) True
23. 23.🕊️ Which conflict-solving step is this: list possible fixes? (a) step 4 (b) step 3 (c) step 1 (d) step 2
24. 24.Which of these helps solve a conflict? (a) name-calling (b) shouting back (c) focusing on the problem (d) bringing up old fights
25. 25.True or false: “shouting back” makes a conflict worse. (a) True (b) False
26. 26.🕊️ Does this help solve a conflict or make it worse: using a calm voice? (a) makes it worse (b) helps solve it
27. 27.🕊️ When solving a conflict, which comes first: find options or take a deep breath? (a) find options (b) take a deep breath
28. 28.🕊️ Which conflict-solving step is this: shake hands on a plan? (a) step 1 (b) step 4 (c) step 3 (d) step 2
29. 29.🔍 Which is the odd one out? (a) saying “I feel…” (b) focusing on the problem (c) listening without blame (d) walking off in anger
30. 30.🕊️ When solving a conflict, which comes first: brainstorm solutions or shake hands on a plan? (a) brainstorm solutions (b) shake hands on a plan
31. 31.🕊️ When solving a conflict, which comes first: list possible fixes or listen to both sides? (a) list possible fixes (b) listen to both sides
32. 32.🕊️ When solving a conflict, which comes first: cool off for a minute or let each person speak? (a) cool off for a minute (b) let each person speak
33. 33.🕊️ When solving a conflict, which comes first: agree on a plan or let each person speak? (a) agree on a plan (b) let each person speak
34. 34.🔍 Which is the odd one out? (a) shouting back (b) apologising sincerely (c) name-calling (d) taking sides at once
35. 35.🕊️ Which conflict-solving step is this: listen to both sides? (a) step 3 (b) step 2 (c) step 4 (d) step 1
36. 36.True or false: “bringing up old fights” makes a conflict worse. (a) False (b) True
37. 37.🕊️ When solving a conflict, which comes first: agree on a plan or list possible fixes? (a) agree on a plan (b) list possible fixes
38. 38.🕊️ Which conflict-solving step is this: calm down? (a) step 2 (b) step 4 (c) step 1 (d) step 3
39. 39.🕊️ Does this help solve a conflict or make it worse: taking sides at once? (a) helps solve it (b) makes it worse
40. 40.True or false: “shouting back” helps solve a conflict. (a) True (b) False

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